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Jobs at Two's Company

Customer Relations Intern

Location: Elmsford, NY

Department: Two's Company

Type: Internship

Min. Experience: Entry Level

Customer Relations Internship Description

 

Training Objectives:

  • To understand the general business of Two’s Company and the giftware, home décor industry.
  • Learn the basic operations of a Customer Relations department.
  • Understand the impact the Customer Relations department has on customer retention and the overall success of the company.

 

Program Time Frame:

  • Year-round opportunities are available.
  • A minimum commitment of 20 hours per week is preferred (Mon-Fri).

 

Training Curriculum:

  • Mission and objectives of a Customer Relations department.
  • Performance standards and how they are measured.
  • Standard Operating Procedures – understanding how these are important to the success of the company.
  • Communicating with our customers through various mediums including phone, email, automated communications, fax, and face-to-face.
  • Website – learn how this valuable resource impacts customers and the daily work flow. 
  • Learn how to collaborate with other departments to accomplish results.
  • Quality Assurance Process – Understand how customer feedback is communicated among departments to facilitate improvements to product quality and packaging.

 

Supervision:

Closely supervised and trained by a variety of Customer Relations department staff members. 
Weekly meetings with Customer Relations Manager to share feedback, progress and further training needs.

 

Qualifications:

  • Basic office skills
  • Strong communication skills, verbal and written
  • Good organizational skills
  • Basic knowledge of word, excel and outlook
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